30 DAY MONEY BACK GUARANTEE

You may exercise your right to a return or exchange for any reason within thirty (30) days. A refund or exchange will be made once the machine is returned and all items have been accounted for. Returned items are subject to a restocking fee of fifteen percent (15%).

For your convenience, we recommend that you retain the original crate and packaging in case you return an item. Refunds do not include any shipping or handling charges incurred for any reason. Any accessories not returned will not be refunded. The shipping/handling charges originally charged will be used as the basis for the non-refundable shipping charges. Please call us to confirm before returning an item.

2-YEAR LIMITED WARRANTY

FAITH PRINTER warrants its products and parts against defects in materials or workmanship for two (2) years from the original date of receipt. Click here for detail

1. This warranty applies only to products distributed and/or sold by FAITH PRINTER to the original purchaser.

2. As previously stated on this site, sales before December 1, 2022, are limited to one (1) year warranty on all packaging machines and two (2) years on all TIJ inkjet printers and CIJ inkjet printers.

3. Any post-market additions or modifications are without warranty. The owner of the inkjet printer system is responsible for any service and repairs not covered by this warranty

4. This warranty only covers the normal use of inkjet printers. FAITH PRINTER shall not be liable under this warranty if any damage or defect is caused by:

(i) * Irresponsible use, abuse, negligence, accidental damage, improper return shipping or installation

(ii) Disasters such as fire, flood, lightning, or improper electric current

(iii) service or alteration by anyone other than an authorized representative of FAITH PRINTER

After two years warranty:
Post-Warranty Support and/or Repair
Faith PRINTER provides free technical support in the following ways. Call and email us and provide the name of the sales engineer when you purchased the machine. However, replacement parts after two (2) years will be the customer’s responsibility, including shipping. Faith PRINTER will provide a quote for necessary parts and repairs.

technical support:
Email: sale01@sy-faith.com

Tel: +8615140172933

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